Return & Exchange Policy
DiyaZee – Online Only (Pakistan)
We want you to love your DiyaZee purchase. If not, return or exchange under these simple rules. Every case covered.
1. Time Limit
- 14 days from delivery for size/color exchange or return.
- 30 days if item is defective or wrong.
Clock starts when you receive the parcel.
2. Unboxing Video Required
- Record from sealed parcel → open → show all items & tags.
- One continuous video, no edits.
- Must upload with your request.
- No video = No return or exchange (except hygiene items).
3. Item Must Be
- Unused, unwashed, no marks or smells
- Original tags & packaging intact
- In the same DiyaZee poly-bag
4. What You Can Return
Yes | No |
Wrong size/color | Washed or worn |
Factory defect (tear, hole, fade) | After 14 days (non-defect) |
Wrong item sent | Custom or sale items |
Free gifts |
5. Options
You Want | What Happens | Cost |
Exchange (size/color) | We send new one | You pay return shipping |
Store Credit | Full amount as credit | You pay return shipping |
Refund | 95% back (5% fee) | You pay return shipping |
Refund in 5–7 days after we receive & check |
6. No Hygiene Returns
Underwear, socks, earrings — final sale once seal broken.
7. How to Return
- Email diyazee.com@gmail.com or WhatsApp +92 300 131 99 61
- Include: Order # + Reason + Photos + Unboxing Video Link
- We reply with return address
- Send via any courier (you pay)
- Share tracking → We confirm receipt → Process request
8. Shipping & Risk
- You pay and arrange return courier.
- Parcel lost in transit? Your risk after handover.
- Use tracked service.
9. Policy Changes
We may update this. Latest always on diyazee.com. Using site = you agree.
Effective: 17 November 2025
